Handyman Matters has been recognized as the top Brand in the Home Referral Services and Home Repairs category as part of Newsweek’s inaugural list of America’s Best Companies for Customer Service. We attribute this honor and recognition to the laser focus our owners have placed on Customer Experience & becoming the Home Ally.
In collaboration with Statista, Newsweek sanctioned the independent study that was based on several criteria used to measure the customer service experience.
The five evaluation criteria were:
- Quality of communication
- Technical competence
- The range of services offered
- Customer focus
The results were published in the 11/30/18 issue of Newsweek and can be seen here. The independent study used data from a vast sample of more than 20,000 US customers and a total of 132,954 customer evaluations collected.
Owner and founder, Andy Bell stated, “What an honor! We cannot be more thrilled for the recognition our Owners earned by being ranked first in our category. It’s so gratifying to see the efforts our Owners’ focus on our customers day in and day out rewarded by those they are serving.”
“This recognition is validation that our objective to Redefine Home Improvement is gaining the traction it so well deserves!” echoed Chris Blue, CEO of Handyman Matters. “With enhancements like “On My Way” Text Notifications and the ability to Book Online 24/7, we will continue to meet and exceed our customer needs.”
Committed to helping you love your home, we are locally owned and independently operated locations which provide professional multi-skilled Craftsmen trained to handle a homeowners’ to-do list in addition to larger, more critical projects like a bathroom refresh or remodel. At the end of the day, “We Do It All!”
Handyman Matters guarantees our work and offers a “like it’s our home” Promise. Check out why Handyman Matters is different here: https://www.youtube.com/watch?v=2DIKDccSp7o