• Dominion Energy Update: EnergyShare support to Customers, including small business relief

    The coronavirus pandemic shows how much Dominion Energy customers rely on us in their daily lives especially during these unprecedented times. We recognize the financial challenges they are facing, and don’t want customers to worry about their energy bill at a time like this. We are here to help with financial assistance, a commitment to keep customers connected and extended payment plans. We are also working with policymakers during the General Assembly special session to provide additional relief for customers.


    Yesterday, the company announced Dominion Energy’s support to small businesses through We Care Rebuild Project with $600,000 from $5 million social justice fund.   The assistance will be provided through lead partnerships with the Metropolitan Business League in Richmond and Urban League in Hampton Roads.  Here is the link to the press release:



    Energy Assistance Programs

    We have expanded funding and eligibility for EnergyShare, our bill assistance program that helps those facing hardship.

    We have responded to the needs of our customers by increasing our EnergyShare funding to $14 million this year.

    Half of the $1 million increase in funding will go to residential customers, bringing the total available this year to $13.5 million. We doubled the benefit for the summer cooling season from $300 to $600 per residential account and expanded eligibility so customers no longer need to show a disconnect notice to apply, regardless of their age.


    https://news.dominionenergy.com/Dominion-Energy-refuerza-la-ayuda-a-los-clientes-con-dificultades-financieras-durante-la-pandemia (Spanish)

    For the first time small business customers can apply for EnergyShare funding in partnership with the Virginia Chamber of Commerce Foundation. We have contributed $500,000 to the Small Business Relief Program, which will offer one-time assistance of up to $1,000 toward unpaid Dominion Energy Virginia electric bills that may have accrued during the pandemic to small businesses, nonprofits, and houses of worship.

    https://news.dominionenergy.com/expansion-de-energyshare (Spanish)


    If you’re a Virginia customer, call 2-1-1 or visit 211virginia.org for a referral to your local EnergyShare agency. Or, find your local EnergyShare agency.

    Keeping service on


    Even if a customer can’t afford to pay their bill right now, we are committed to keeping them connected. We suspended disconnects for non-payment in March and are committed to extending that policy until at least October 14, with regulatory approval. We also are working with customers who were disconnected for nonpayment shortly before the suspension went into effect.


    If you’re having trouble paying your bill, we’re here to help

    While we are not currently disconnecting service for nonpayment, we are encouraging customers to pay their bill to help avoid a larger balance later. If you’ve fallen behind on your bill, you should set up a payment arrangement by visiting DominionEnergy.com or calling us at 1-866-366-4357 (1-866-DOM-HELP).


    We offer both short-term payment extensions and long-term payment plans to help manage your balance. There are no fees associated with these.


    We are also offering customers up to 12 months, starting June 15, to pay down past due balances. No minimum down payment is required.


    • Short-Term Payment Extensions: For electric customers in Virginia and North Carolina, a Payment Extension provides more time to pay your bill. Customers should visit our website to make payment extensions on Manage Account. Customers who have not signed up are encouraged to do so.
    • Long-Term Payment Plans: Payment Plan is an agreement to pay your current bill and a set amount towards a past due balance, each month. It divides the past due balance into equal payments. Customers can make long-term payment plans on Manage Account by visiting our website


  • “Relaunch Chesterfield” Aims to Reopen Chesterfield Businesses


    Chesterfield Chamber of Commerce, Chesterfield Cabinet and Chesterfield County have united to support a coordinated relaunching of the Chesterfield economy.   Relaunch focuses on issues for businesses and elected officials around the county to consider as reopening plans are made. "Relaunch Chesterfield" is meant to work in conjunction with the Governors’ Covid-19 Business Task Force recommendations as they too begin the work of relaunching Virginia’s economy. 

    "Relaunch Chesterfield" will be developed in partnership with business leaders across a broad array of industry sectors and organizations around the county, including but not limited to the following sections:

    • Health and Safety First/Internal & External Customers
    • Retail
    • Restaurants
    • Hospitality
    • Arts & Entertainment
    • Healthcare Services
    • Personal Care Service Industry
    • K-12 Education & Childcare and Daycare

    "Relaunch Chesterfield" is meant to serve as a start to the conversation for returning more employees and businesses to work, rather than serving as a final, prescriptive set of answers or solutions.

    We are currently seeking participants to work and lead in these individual industry workgroups.  Please submit your information to be considered for an interested industry cluster workgroup by clicking here.    

    Businesses are resilient in creating opportunities to thrive in challenging conditions.  Businesses ability to pivot their business model and allow others to learn from that change is important for the greatest number of businesses to relaunch. By joining efforts and bringing businesses and resources together we have the ability to make adjustments quickly and start commerce sooner. 

    When the Commonwealth is ready to open Virginia, Chesterfield will be ready to open.

    We are looking for 8-10 people for each industry workgroup indicated to develop a framework for success.  Models and examples are already available as a guide from across the Country.  Workgroups using best practices can have the best opportunity for a successful plan.