The coronavirus pandemic shows how much Dominion Energy customers rely on us in their daily lives especially during these unprecedented times. We recognize the financial challenges they are facing, and don’t want customers to worry about their energy bill at a time like this. We are here to help with financial assistance, a commitment to keep customers connected and extended payment plans. We are also working with policymakers during the General Assembly special session to provide additional relief for customers.
Yesterday, the company announced Dominion Energy’s support to small businesses through We Care Rebuild Project with $600,000 from $5 million social justice fund. The assistance will be provided through lead partnerships with the Metropolitan Business League in Richmond and Urban League in Hampton Roads. Here is the link to the press release:
Energy Assistance Programs
We have expanded funding and eligibility for EnergyShare, our bill assistance program that helps those facing hardship.
We have responded to the needs of our customers by increasing our EnergyShare funding to $14 million this year.
Half of the $1 million increase in funding will go to residential customers, bringing the total available this year to $13.5 million. We doubled the benefit for the summer cooling season from $300 to $600 per residential account and expanded eligibility so customers no longer need to show a disconnect notice to apply, regardless of their age.
For the first time small business customers can apply for EnergyShare funding in partnership with the Virginia Chamber of Commerce Foundation. We have contributed $500,000 to the Small Business Relief Program, which will offer one-time assistance of up to $1,000 toward unpaid Dominion Energy Virginia electric bills that may have accrued during the pandemic to small businesses, nonprofits, and houses of worship.
If you’re a Virginia customer, call 2-1-1 or visit 211virginia.org for a referral to your local EnergyShare agency. Or, find your local EnergyShare agency.
Keeping service on
Even if a customer can’t afford to pay their bill right now, we are committed to keeping them connected. We suspended disconnects for non-payment in March and are committed to extending that policy until at least October 14, with regulatory approval. We also are working with customers who were disconnected for nonpayment shortly before the suspension went into effect.
If you’re having trouble paying your bill, we’re here to help
While we are not currently disconnecting service for nonpayment, we are encouraging customers to pay their bill to help avoid a larger balance later. If you’ve fallen behind on your bill, you should set up a payment arrangement by visiting DominionEnergy.com or calling us at 1-866-366-4357 (1-866-DOM-HELP).
We offer both short-term payment extensions and long-term payment plans to help manage your balance. There are no fees associated with these.
We are also offering customers up to 12 months, starting June 15, to pay down past due balances. No minimum down payment is required.
- Short-Term Payment Extensions: For electric customers in Virginia and North Carolina, a Payment Extension provides more time to pay your bill. Customers should visit our website to make payment extensions on Manage Account. Customers who have not signed up are encouraged to do so.
- Long-Term Payment Plans: A Payment Plan is an agreement to pay your current bill and a set amount towards a past due balance, each month. It divides the past due balance into equal payments. Customers can make long-term payment plans on Manage Account by visiting our website.