• Member Support Specialist

    The Results Companies
    Job Description
    Ready to make a difference in a company that “Expects Greater”?
     
    Driven by our "expect greater" commitment to our customers and communities, we aspire to exceed expectations by hiring people with a passion for providing exceptional service.  We are currently looking for associates who have a strong desire to save client accounts and to be rewarded for exceptional performance.  This is an opportunity to work in an engaging environment, be recognized for your success, and earn significant performance rewards.  Let us help you find your greater!
     
    Position Overview
     
    The Results Associate is responsible for providing quality and efficient customer service to customers by responding to general inquiry questions and assist members via inbound calls.  As well as, assist with sales, billing inquiries, e-commerce, website and app technical assistance, and membership retention.   
    Duties and Responsibilities
    • Provide support to the member servicing various product questions and/or issue resolution via inbound calls.
    • Provide timely, efficient and accurate follow up to user questions or issues.
    • Answer incoming member calls regarding billing issues, product problems, service questions, and general concerns.
    • Serve as a champion of the brand and help save membership through excellent communication and brand awareness.
    • Responsible for maintaining a high level of professionalism working to establish rapport with every member.
    • Update member information in multiple member databases depending on member need.
    • Work with the management team to stay updated on product knowledge and be informed of any changes in company policies.
    Key Performance Measurement
    • A score card that reflects performance on agent satisfaction, issue resolution, quality assurance scores, data accuracy & service speed.
    • Schedule adherence including attendance, on time arrival/departure, timely breaks and lunches.
    • Management observation regarding attitude, diligence, team contributions, and willingness/ability to learn new skills and information.
    Job Requirements
    • High School or GED Diploma
    • Excellent written communication skills; attention to detail, data accuracy and speed. 
    • Ability to navigate multiple technology systems.
    • Interpreting data and questions to create first contact resolution.
    • Problem analysis and problem-solving.
    • Customer service orientation.
    • Adaptability in a fast-paced changing environment.
    • Ability to multi-task.
    • Well-versed in fast response data entry communication.
    • Must have execelent grammar, punctuality, speed and the ability to thrive in a complex organization.
    • Must be able to think proactively and to collaborate effectively.
    Job Type: Full-time
    Benefits: Medical, Dental, 401(K), and other employee benefits to choose from
    Education:
    • High school or equivalent (Required)
    Work environment:
    • Call center
    Communication method(s) used:
    • Phone
    • Computer
    Contact Information