• Smarter Business Series May 4, 2017 Event

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    Name: Smarter Business Series May 4, 2017 Event
    Date: May 4, 2017
    Time: 8:00 AM - 11:00 AM EDT
    Registration: Registration for this event is now closed.
    Event Description:


    What's the one thing your company should have
    in common with Wegmans, CarMax & Luck Stone?


    A Great Customer Experience!


    Learn their secrets and how your company
    can deliver and sustain a great customer experience!



    Thursday, May 4
    8:00 a.m. to 11:00 a.m.
    (7:30 a.m. - Registration & Breakfast)
    Chesterfield Career and Technical Center @ Hull
     
    • 80% of companies SAY they deliver superior customer service but only 8% of people think these same companies deliver superior customer service.
    • Gallup found that 59% of customers surveyed report experiencing a problem with at least one company in the last six months.
    • Today's customers expect more personalization, options, contact and decision authority from your front-line service and sales staff. 
    • Research indicates companies that participate in improving customer experience, see an increase in customer satisfaction, retention, cross-selling and upselling opportunities.
    Tom Epperson (Luck Stone/Inner Will),
    Eric Harrigan (CarMax)
    and Jerry Shelly & Fran Secondo (Wegmans)
    will show you how to:
    • Create a customer focused strategy
    • Align your people with the strategy
    • Sustain the strategy to create raving fans
    Who should attend?
    • Anyone interested in creating a better customer experience​
    • Leaders who want to create a customer focused culture 
    • Managers and staff who interact with customers or support the customer experience

    Registration: 7:30 a.m. to 8:00 a.m.
    Event: 8:00 a.m. to 11:00 a.m. 
    Breakfast included
     
    Tickets - $39 members, $49 non-members. 
    Tables-$275 
     
                                                                                                                           
                                                                               






       
     


    The Smarter Business Series is brought to you by:
     
                
                                                    
    Location:
    Chesterfield Career and Technical Center @ Hull
    13900 Hull Street Rd
    Midlothian, VA 23112
    Date/Time Information:
    Thursday, May 4th
    Registration: 7:30 a.m. to 8:00 a.m.
    Event: 8:00 a.m. to 11:00 a.m. 
    Fees/Admission:
    Tickets- $39 members, $49 non-members
    Tables- $275
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